Privacy and Security

pkluky's Privacy Policy

Your personal information is our highest priority. This policy describes how pkluky collects, uses, and protects your data.

Last updated: January 2026. This privacy policy applies to all users of the pkluky website pkluky.cam. This policy is subject to periodic changes, so regular review is recommended.

Introduction and Consent

pkluky ("we", "our", "platform") operates a trusted online entertainment service for users in Bangladesh. This privacy policy explains in detail how we handle your information when you use the pkluky.cam website and related services.

By registering on our platform or continuing to use the service, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with any provision of this policy, please refrain from using pkluky's services and contact us.

This policy operates in conjunction with pkluky's Terms and Conditions and Responsible Gaming policy. Each policy complements the others.

What Information We Collect

pkluky collects various types of information that are necessary to provide, improve, and secure our services. The categories of information collected are described below.

2.1 Identity Information

  • Full name (in Bengali or English)
  • Date of birth (for age verification — minimum age 21)
  • National ID number or passport number (where applicable)
  • Email address
  • Username and password (stored in encrypted form)

2.2 Financial Information

  • Mobile banking number — bKash, Nagad, Rocket or Upay (for deposits and withdrawals)
  • Transaction history and amounts
  • Records related to deposits and withdrawals

Note: pkluky does not store full credit card or debit card numbers. All financial transactions are carried out through secure SSL encryption.

2.3 Technical Information

  • IP address and device identifier information
  • Browser type, version and operating system
  • Cookies and session tracking data
  • Website usage logs (pages visited, time and activity)
  • Referral source (which link or platform you came from)

2.4 Gaming Activity Information

  • Game participation history
  • Bet amounts and winning records
  • Bonus and promotion usage information
  • Responsible gaming limit information (self-set limits)

Purpose of Using Your Information

pkluky uses your information only for the following legitimate purposes. We do not sell your personal information to any third party without your consent.

  • Account management: Verifying your identity for registration, login and profile management.
  • Service delivery: Assisting with deposits, withdrawals and gaming activities.
  • Customer support: Resolving your questions, complaints or issues.
  • Security and fraud prevention: Preventing unauthorised access, fraud and money laundering.
  • Age verification: Ensuring that only persons aged 21 or above are using the platform.
  • Responsible gaming: Identifying excessive gaming use and providing the necessary support.
  • Service improvement: Analysing user experience and improving platform quality.
  • Legal compliance: Adhering to applicable laws and regulations.
  • Communications: Sending important updates, security alerts and account-related notifications.

Sharing Information with Third Parties

pkluky does not generally share your personal information with third parties. However, limited information may be shared in the specific circumstances described below.

4.1 Service Providers

pkluky contracts with trusted third parties for technical infrastructure, payment processing and data analysis. These partners operate solely in accordance with pkluky's instructions and under strict confidentiality agreements.

4.2 Legal Requirements

pkluky may be required to disclose information in response to a court order, a directive from a regulatory authority, or a lawful request from a law enforcement body. In such circumstances we will try to notify the user as far as legally possible.

4.3 Game Providers

When playing certain games, the relevant game developer — such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming — may process limited session data for technical purposes. This is generally done without your identity information.

4.4 Business Transfers

If there is any change in pkluky's ownership or operations, user information may be transferred to the new owner subject to the terms of this privacy policy.

Cookies and Tracking Technology

pkluky uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, managing security tokens and storing form data. Without them pkluky cannot function properly.

5.2 Functionality Cookies

These cookies remember your preferences — such as language selection or display settings — so you do not have to reset them each time.

5.3 Analytics Cookies

We collect anonymous analytics data to understand user behaviour and improve service quality. This information is not used to identify any individual.

You can disable cookies at any time by changing your browser settings. However, this may limit some functionality of the website.

Data Security Measures

pkluky applies industry-standard security technologies and practices to protect your personal information.

  • SSL/TLS encryption: All data transfers on pkluky.cam are secured with 256-bit SSL encryption.
  • Password hashing: Your password is never stored directly — it is kept only as a secure hash.
  • Two-step verification: A two-factor authentication option is available at login for added security.
  • Restricted access: Only authorised staff access user information on a need-to-know basis.
  • Regular security testing: Regular audits and penetration testing are conducted to ensure system security.
  • Data backups: Regular encrypted backups are stored to prevent data loss.

While pkluky makes every effort to ensure the highest level of security, no internet-based system is completely free of risk. Your own vigilance is also important in keeping your account secure.

Your Rights

As a pkluky user you have the following rights regarding your personal information. Contact us to exercise any of these rights.

  • Right of access: You have the right to know what information we hold about you.
  • Right to rectification: You may request that incorrect or incomplete information be corrected.
  • Right to erasure: In certain circumstances you may request that your information be deleted, subject to legal obligations.
  • Right to restrict processing: You may request that the processing of your information for certain purposes be limited.
  • Data portability: You may receive your information in a structured and readable format.
  • Right to object: You may object to certain types of processing of your information.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.

Data Retention Period

pkluky retains your personal information in accordance with the following policy:

  • Active accounts: All relevant information is retained for the duration that the account remains open.
  • Closed accounts: Certain information may be retained for a specified period after account closure to meet legal obligations.
  • Financial transaction records: Financial transaction information is retained in accordance with legal requirements.
  • Gaming logs: Gaming activity logs are kept for a defined period for security and regulatory reasons.

Once the retention period has ended or the information is no longer needed, we securely delete it or anonymise it so that you cannot be identified.

Minors and Age Restrictions

pkluky is strictly for persons aged 21 and above. We do not knowingly collect personal information from any minor.

We take age verification steps at the time of registration. If we discover that a person has created an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using pkluky, please contact us immediately. This is not just a matter of policy — it is part of our social responsibility.

Policy Changes and Updates

pkluky reserves the right to amend or update this privacy policy as required. In the event of changes, the following steps will be taken:

  • The "last updated" date at the top of the policy will be changed.
  • Registered users will be notified by email of significant changes.
  • A notice will be displayed on the website before material changes take effect.

If you continue to use pkluky after a change, you will be considered to have agreed to the updated policy. Regular review of this page is recommended.

Third-Party Links and Services

The pkluky platform may embed services from third-party game providers — such as Pragmatic Play, JILI, PG Soft and others. These providers may have their own privacy policies, which pkluky does not control.

pkluky is responsible only for the processing of information on its own platform. The privacy policy of the relevant provider will apply to third-party services.

Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact pkluky's data protection team:

We will acknowledge receipt of your request and respond with a resolution as soon as possible. Protecting your privacy is our primary responsibility and we take it very seriously.

Need help with a privacy matter?

Our team is available 24/7 in Bengali to assist you. Contact us with any questions.